Cisco - UCCXD: Deploying Cisco Unified Contact Center Express
Prerequisite: The knowledge and skills you should have before attending this course are as follows: • Internetworking Fundamentals • Basic IP telephony concepts • Cisco Unified Communications Manager • Cisco IP phones, Cisco IP Communicator • Contact Center operations
Course Description: Deploying Cisco Unified Contact Center Express (UCCX) v5.0 provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This 5-day course includes the deployment of Cisco Unified Contact Center Express v9.0(2) (Cisco Unified CCX)and Cisco Unified IP Interactive Voice Response (Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.