Cisco - UCCXA: Unified Contact Center Express Advanced
Prerequisite: • UCCXD or equivalent experience • Significant familiarity with UCCX • UCCXD - Deploying Cisco Unified Contact Center Express v4.0
Course Description: Students build on the knowledge and scripting experience gained in the prerequisite UCCXD course by exploring more advanced techniques in scripting as well as the overall Unified Contact Center Express (CCX) v8 functionality. You'll learn to implement features that extend the functionality of Unified CCX using many of the tools available in the Premium version of the product. You will also invoke behaviors that involve web-based applications, such as Web Callback Option and Leave a Message in Queue. There is a major focus on hands-on labs so you can fully grasp scripting and best practices as well as troubleshooting and repairing broken scripts.